Contact Us
We're here to help.
Have a question about a product, your order, shipping, or anything else? Our customer service team will be happy to assist you.
Customer Service Hours
Our customer service team is available during the following hours:
- Monday - Friday 9:00 AM - 6:00 PM (EST)
Messages received outside of business hours will be reviewed as soon as possible during the next business day.
Before You Contact Us
To help us assist you more efficiently, please include your order number when contacting us about an existing order.
If your inquiry concerns a damaged, incorrect, or missing item, please include a brief description of the issue and any relevant photos when possible.
For shipping, returns, refunds, or payment-related questions, you may also refer to the relevant policy pages on our website.
Company Information
We aim to respond to customer inquiries as promptly as possible during our regular business hours.
SERENLO™
Make everyday feel more like home.