Terms of Use

SERENLO™

Terms of Use

Last Updated: September 29, 2026

These Terms of Use govern your access to and use of serenlo.com, including its content, features, services, and related functionality. By accessing or using this website, you agree to comply with these Terms of Use.

1. About This Website

serenlo.com is operated in connection with the SERENLO™ brand by Shanghai Meishuiyan Biotechnology Co., Ltd.

These Terms of Use apply to visitors, customers, account holders, and other users who access or interact with the website.

2. Acceptance of These Terms

By accessing or using this website, you acknowledge that you have read, understood, and agree to be bound by these Terms of Use.

If you do not agree with these terms, you should discontinue use of the website.

3. Permitted Use

You may use the website for personal, lawful, and non-fraudulent purposes.

You may browse products, access information, place orders, contact customer service, and use other features made available through the website.

4. Prohibited Use

You agree not to use the website in a way that may harm SERENLO™, other users, service providers, or the operation of the website.

Prohibited activities may include:

Using the website for unlawful or fraudulent purposes
Attempting to gain unauthorized access to accounts, systems, or data
Interfering with website security or functionality
Uploading or transmitting viruses, malware, or malicious code
Using bots, scripts, scrapers, or automated tools in a harmful or abusive manner
Attempting to overwhelm or disrupt the website
Submitting false, misleading, or fraudulent information
Impersonating another person or organization
Using website content in violation of intellectual property rights

5. Account Responsibility

If account registration is available, you are responsible for maintaining the confidentiality of your login credentials and account information.

You are responsible for activity carried out through your account, except where applicable law provides otherwise.

If you believe your account has been accessed without authorization, please contact us as soon as possible.

6. Accuracy of Information

We aim to keep website content accurate and up to date. However, information may occasionally contain typographical errors, inaccuracies, omissions, or outdated details.

Product information, availability, prices, descriptions, and other website content may be updated or corrected when appropriate.

7. Product Images and Descriptions

Product images and descriptions are provided for informational purposes.

We make reasonable efforts to represent products accurately, but colors, finishes, materials, dimensions, and appearance may vary slightly due to screen settings, lighting, manufacturing variations, or photography.

8. Intellectual Property

Unless otherwise stated, website content including text, graphics, product images, layout, design elements, logos, brand names, and other materials is owned by or licensed to SERENLO™ or its applicable licensors.

Such content may be protected by copyright, trademark, and other intellectual property laws.

9. Restrictions on Website Content

Unless permitted by law or authorized by us, you may not:

Copy substantial portions of the website for commercial use
Republish website content as your own
Modify or distribute protected website materials
Use SERENLO™ branding in a misleading manner
Sell, sublicense, or commercially exploit website content without authorization

Limited personal use of website content is permitted where consistent with applicable law and these terms.

10. Trademarks

SERENLO™, associated logos, names, and other brand identifiers may be protected trademarks or proprietary marks.

Use of these marks without authorization is prohibited except where permitted by applicable law.

11. User-Submitted Content

If you submit reviews, comments, photos, feedback, or other content, you are responsible for the content you provide.

You should not submit content that is:

Unlawful
Fraudulent or misleading
Defamatory or abusive
Infringing on intellectual property rights
Violating another person's privacy rights
Containing malicious code or harmful files

Where permitted, content submitted through features designed for public display may be displayed or used in connection with our website and services.

12. Reviews and Feedback

Customer reviews and feedback may reflect the individual views and experiences of the person who submitted them.

We do not guarantee that another customer's experience will be identical to yours.

We may moderate or remove content where reasonably necessary to address unlawful, fraudulent, abusive, irrelevant, or otherwise inappropriate submissions.

13. Third-Party Links

The website may contain links to third-party websites, platforms, social media services, payment providers, or other external services.

These third-party services are operated independently and may have their own terms and privacy policies.

We are not responsible for websites or services that we do not own or control.

14. Third-Party Tools and Integrations

Certain website functionality may depend on third-party technology, hosting services, payment tools, analytics services, logistics systems, or other integrations.

Availability and performance of those services may be affected by the applicable third-party provider.

15. Website Availability

We aim to keep serenlo.com available and functioning properly, but uninterrupted access cannot be guaranteed.

The website may occasionally be unavailable due to maintenance, technical updates, server issues, network disruptions, or circumstances outside our reasonable control.

16. Changes to the Website

We may update, modify, suspend, or remove website features, content, products, or functionality from time to time.

Where permitted by law, we may make such changes without prior notice.

17. Security

We use reasonable technical and organizational measures designed to support the security of our website.

However, no website, network, or electronic communication system can be guaranteed to be completely secure.

You are responsible for taking reasonable steps to protect your own devices, accounts, and login credentials.

18. Privacy

Our collection and use of personal information is described in our Privacy Policy.

We encourage you to review that policy to understand how personal information may be collected, used, and shared.

19. Cookies and Similar Technologies

Our website may use cookies and similar technologies to support functionality, remember preferences, understand website usage, and support other permitted purposes.

Additional information is available in our Privacy Policy and any cookie controls made available on the website.

20. No Guarantee of Error-Free Content

Although we aim to provide accurate and useful information, we do not guarantee that all website content will always be complete, current, or error-free.

We may correct errors or update information when they are identified.

21. Disclaimer

To the maximum extent permitted by applicable law, the website is provided on an "as available" basis.

We do not make guarantees regarding uninterrupted access, compatibility with every device, or the absence of all technical errors.

Nothing in these Terms of Use is intended to exclude or limit legal rights or protections that cannot lawfully be excluded.

22. Limitation of Liability

To the maximum extent permitted by applicable law, SERENLO™ and Shanghai Meishuiyan Biotechnology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising solely from use of the website where such liability may lawfully be limited.

Nothing in these Terms of Use limits liability that cannot legally be excluded or restricted.

23. Suspension or Termination of Access

We may restrict or terminate access to parts of the website where reasonably necessary due to suspected fraud, security concerns, unlawful activity, abuse, or serious violations of these Terms of Use.

Any such action will be subject to applicable law.

24. Relationship to Other Policies

These Terms of Use apply primarily to use of the website.

Purchases and related transactions may also be governed by our Terms and Conditions, Shipping Policy, Return & Refund Policy, Payment & Security page, and Privacy Policy.

Where multiple policies apply, they should be read together.