1. About SERENLO™

SERENLO™ is operated by Shanghai Meishuiyan Biotechnology Co., Ltd.

These Terms and Conditions apply to your use of our website, online store, products, customer service, and related services.

2. Eligibility to Use Our Website

By using this website, you represent that you have the legal capacity to enter into a binding agreement under the laws applicable to you.

If you use this website on behalf of a company or other organization, you represent that you have authority to bind that organization to these terms.

3. Use of the Website

You may use our website only for lawful purposes and in accordance with these terms.

You agree not to:

• Use the website for unlawful or fraudulent purposes
• Attempt to interfere with the security or operation of the website
• Introduce viruses, malicious code, or harmful technologies
• Attempt to gain unauthorized access to systems, accounts, or data
• Use automated tools to misuse, overload, or disrupt the website
• Copy or exploit website content in violation of applicable law
• Impersonate another person or provide false information

4. Product Information

We aim to provide product descriptions, images, dimensions, specifications, materials, and other information as accurately as reasonably possible.

However, minor differences may occur due to screen settings, lighting, production variations, materials, measurements, or other factors.

Product images are provided for general reference and may not always represent the exact appearance of the product under every condition.

5. Prices and Availability

Product prices and availability are subject to change without prior notice, except where prohibited by applicable law.

Prices displayed on the website may not include taxes, duties, shipping fees, or other charges unless expressly stated.

Any applicable charges will be shown during checkout where required or available.

6. Orders

Placing an order through our website constitutes an offer to purchase the products in your order.

Receipt of an order confirmation does not necessarily mean that the order has been finally accepted or fulfilled.

We may review orders for payment verification, availability, fraud prevention, shipping restrictions, or other legitimate business reasons.

7. Right to Refuse or Cancel Orders

We reserve the right, where permitted by law, to refuse, limit, or cancel an order for reasons including:

• Product unavailability
• Pricing or listing errors
• Suspected fraud or unauthorized activity
• Payment verification issues
• Shipping restrictions
• Incorrect or incomplete order information
• Technical errors affecting the transaction

If a paid order is cancelled by us, any applicable refund will generally be issued to the original payment method.

8. Payment

Payment methods available for your purchase will be displayed during checkout.

By submitting payment information, you represent that you are authorized to use the selected payment method.

Payment transactions may be handled by third-party payment providers and may be subject to their terms and security procedures.

For additional information, please refer to our Payment & Security page.

9. Shipping and Delivery

Shipping methods, costs, availability, and delivery estimates may vary by destination, product, and logistics provider.

Delivery dates are estimates unless expressly stated otherwise. Delays may occur due to carriers, customs, weather, public holidays, transportation disruptions, or other circumstances outside our reasonable control.

Please refer to our Shipping Policy for more information.

10. Returns and Refunds

Returns, refunds, exchanges, cancellations, damaged products, and related matters are handled according to our Return & Refund Policy.

Please review that policy before requesting a return or refund.

11. Accuracy of Customer Information

You are responsible for providing accurate and complete information when placing an order.

This includes your name, shipping address, billing information, contact information, and any other information required to fulfill your order.

We are not responsible for delays or delivery issues caused by incorrect or incomplete information provided by the customer, except where applicable law provides otherwise.

12. Intellectual Property

Unless otherwise stated, the content available on serenlo.com, including text, graphics, logos, images, design elements, product presentation, and website layout, is owned by or licensed to SERENLO™ or its applicable licensors.

You may not reproduce, distribute, modify, publish, transmit, sell, or commercially exploit such content without appropriate authorization, except as permitted by applicable law.

13. Trademarks

SERENLO™, associated logos, brand names, and related marks may be trademarks or other protected brand identifiers.

Nothing on this website grants any license or right to use those marks without prior authorization.

14. Reviews, Feedback, and User Content

If you submit reviews, feedback, comments, photos, or other content to us, you are responsible for ensuring that you have the right to provide that content.

You agree not to submit content that is unlawful, misleading, defamatory, infringing, abusive, or otherwise inappropriate.

Where permitted by law and the applicable submission process, you may grant us rights reasonably necessary to display, reproduce, or use submitted content in connection with our website and services.

15. Third-Party Services and Links

Our website may contain links to or integrations with third-party websites, payment services, logistics providers, analytics services, or other platforms.

Those third-party services are governed by their own terms, privacy policies, and practices.

We are not responsible for the content or practices of third-party services that we do not control.

16. Promotions and Discount Codes

From time to time, we may offer promotions, discounts, coupons, or other special offers.

Such offers may be subject to additional conditions, eligibility requirements, expiration dates, exclusions, or usage limits.

Unless otherwise stated, promotions may not be combined and may be changed or withdrawn where permitted by law.

17. Website Availability

We aim to keep the website available and functioning properly, but we do not guarantee uninterrupted or error-free access.

The website may occasionally be unavailable due to maintenance, upgrades, technical problems, network failures, or circumstances outside our reasonable control.

18. Disclaimer of Warranties

To the maximum extent permitted by applicable law, the website and related services are provided on an "as available" basis.

We do not make warranties beyond those expressly provided, required by law, or applicable to specific products.

19. Limitation of Liability

To the maximum extent permitted by applicable law, SERENLO™ and Shanghai Meishuiyan Biotechnology Co., Ltd. will not be liable for indirect, incidental, special, or consequential losses arising from use of the website or services where such liability may lawfully be limited.

Nothing in these terms excludes or limits liability that cannot lawfully be excluded or limited under applicable law.

20. Indemnification

To the extent permitted by applicable law, you agree to be responsible for losses, claims, or expenses arising from your unlawful use of the website, violation of these terms, or infringement of the rights of another party.

21. Privacy

Our collection and use of personal information is described in our Privacy Policy.

By using our website, you acknowledge that personal information may be processed in accordance with that policy and applicable law.

22. Force Majeure

We are not responsible for delays or failures caused by circumstances beyond our reasonable control, including severe weather, natural disasters, transportation disruptions, labor disputes, government actions, communication failures, epidemics, or major supply chain disruptions.

23. Governing Law

These Terms and Conditions are governed by applicable law, subject to any mandatory consumer protection rights that may apply in the country or region where you reside.

Nothing in these terms is intended to deprive consumers of mandatory rights or protections available under applicable law.

24. Dispute Resolution

If you have a complaint or dispute relating to an order or our services, we encourage you to contact our customer service team first so that we can attempt to resolve the matter directly.

Any dispute that cannot be resolved informally will be handled in accordance with applicable law and any mandatory jurisdictional requirements.

25. Severability

If any provision of these Terms and Conditions is found to be invalid, unlawful, or unenforceable, the remaining provisions will continue in effect to the extent permitted by law.

26. No Waiver

Our failure to enforce any provision of these terms does not constitute a waiver of that provision or of our right to enforce it later.

27. Changes to These Terms

We may update these Terms and Conditions from time to time to reflect changes in our services, business practices, policies, or legal requirements.

Updated terms will be posted on this page with a revised "Last Updated" date.

Continued use of the website after an update may be subject to the revised terms where permitted by applicable law.

28. Contact Us

If you have questions about these Terms and Conditions, please contact us using the information below.